Support You & Your Buyers Deserve
E-commerce demands timely, actionable, responsive, and reliable support; we’re delivering it.
“One of the key reasons we started Big Thirst was to fix the poor customer service we saw our marketing clients face with other e-commerce providers. It is now one of our core pillars of business.”
Wylie, founder & COO of Big Thirst
Support isn’t only about solving fulfillment issues.
To us, support means success. It means connecting with you, our distillery clients, and your customers to field common requests or issues that we can resolve at a systemic level that affects real change. Whether it’s a data point you’re trying to gain access to or a new market you want to open. We’re here for you. When you succeed, we succeed.
Automated Fulfillment Emails Merged with Our Customer Support
We’ve automated emails like abandoned carts, order updates, and order confirmations, so when an issue comes to our team, a ticket is created and is on a sprint and resolved promptly.
We are Accessible
We know that you are on the go and sometimes need various ways to access us. We are available via phone, chat, or email for our spirits family and will work as fast as possible to resolve any issues you may be facing.
Have An Idea?
We are a nimble team open to trying new avenues, especially regarding marketing, e-commerce, and data. We are always available to ideas and suggestions that we can map out for future development as well. Submit a suggestion.
Go Big in 2022
Take advantage of the slower times and set up your e-commerce in less than two weeks.