Support

[et_pb_section fb_built=”1″ _builder_version=”4.10.7″ _module_preset=”default” background_color=”rgba(2,5,10,0.55)” background_image=”https://bigthirst.com/wp-content/uploads/2021/10/BigThirst-E-Commerce-scaled.jpg” background_blend=”overlay” background_enable_video_mp4=”off” custom_margin=”||-6px||false|false” custom_padding=”5.3%||10%||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.10.7″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” custom_margin_last_edited=”on|phone” sticky_enabled=”0″ custom_margin_phone=”||||false|false” width_last_edited=”on|phone” width_phone=”100%”][et_pb_column type=”4_4″ _builder_version=”4.10.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” header_text_color=”#FFFFFF” header_3_text_color=”#FFFFFF” header_3_font_size=”15px” header_4_text_color=”#FFFFFF” width=”70%” width_tablet=”95%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” custom_margin=”||||false|false” custom_margin_last_edited=”on|phone” sticky_enabled=”0″ custom_margin_phone=”||||false|false”]

 Support You & Your Buyers Deserve

E-commerce demands timely, actionable, responsive, and reliable support; we’re delivering it.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.10.7″ _module_preset=”default” background_color=”#F5DB63″ background_image=”https://bigthirst.com/wp-content/uploads/2021/09/PinkBackgroundLeft-1.svg” parallax=”on” parallax_method=”off” custom_padding=”42px||42px||true|” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.10.7″ _module_preset=”default” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.10.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https://bigthirst.com/wp-content/uploads/2021/10/Wylie-Donoho.jpeg” title_text=”Wylie Donoho” align=”right” align_tablet=”center” align_phone=”” align_last_edited=”on|tablet” _builder_version=”4.10.7″ _module_preset=”default” width=”44%” width_tablet=”” width_phone=”” width_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.10.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” custom_padding=”30px|||||” hover_enabled=”0″ global_colors_info=”{}” content_last_edited=”on|tablet” content_phone=”

%22One of the key reasons we started Big Thirst was to fix the poor customer service we saw our marketing clients face with other e-commerce providers. It is now one of our core pillars of business.%22

Wylie, founder & COO of Big Thirst

” sticky_enabled=”0″ content_tablet=”

%22One of the key reasons we started Big Thirst was to fix the poor customer service we saw our marketing clients face with other e-commerce providers. It is now one of our core pillars of business.%22

Wylie, founder & COO of Big Thirst

“]

“One of the key reasons we started Big Thirst was to fix the poor customer service we saw our marketing clients face with other e-commerce providers. It is now one of our core pillars of business.”

Wylie, founder & COO of Big Thirst

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.10.7″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_start=”rgba(0,0,0,0)” background_color_gradient_end=”#a1cfc3″ background_color_gradient_direction=”90deg” background_color_gradient_start_position=”32%” background_color_gradient_end_position=”30%” background_color_gradient_overlays_image=”on” background_image=”https://bigthirst.com/wp-content/uploads/2021/10/Milam-Greene-Bottling-3-1024×683-1.jpeg” background_size=”contain” background_position=”top_left” custom_margin=”-7px|||||” custom_margin_tablet=”0px||||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” custom_padding=”||112px||false|false” background_color_tablet=”#A1CFC3″ background_last_edited=”on|tablet” background_enable_color_tablet=”on” background_enable_image_tablet=”off” background_size_tablet=”cover” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.10.7″ _module_preset=”default” custom_margin=”63px|auto||auto||” custom_padding=”41px||53px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.10.7″ _module_preset=”default” background_color=”#F5DB63″ z_index=”1″ custom_padding=”25px|25px||25px|false|false” sticky_position=”top” sticky_limit_bottom=”section” sticky_position_tablet=”none” sticky_position_phone=”” sticky_position_last_edited=”on|phone” border_radii=”on|25px|25px|25px|25px” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” header_text_color=”#19365D” header_2_text_color=”#19365D” custom_margin=”||29px|||” custom_padding=”||2px|||” animation_style=”fade” animation_direction=”left” sticky_limit_bottom=”section” sticky_position_tablet=”” sticky_position_phone=”” sticky_position_last_edited=”on|desktop” global_colors_info=”{}”]

Support isn’t only about solving fulfillment issues.

To us, support means success. It means connecting with you, our distillery clients, and your customers to field common requests or issues that we can resolve at a systemic level that affects real change. Whether it’s a data point you’re trying to gain access to or a new market you want to open. We’re here for you. When you succeed, we succeed.

[/et_pb_text][et_pb_button button_text=”Let’s Start Working Together” button_alignment=”left” module_id=”popmake-826″ module_class=”popmake-826″ _builder_version=”4.10.7″ _module_preset=”default” custom_button=”on” button_text_color=”#F5DB63″ button_bg_color=”#19365D” button_border_width=”3px” button_border_color=”#19365D” button_border_radius=”46px” button_font=”|800|||||||” button_use_icon=”off” custom_margin=”11px||35px||false|false” custom_margin_tablet=”” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#19365D” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#F5DB63″ button_bg_enable_color__hover=”on”][/et_pb_button][et_pb_button _builder_version=”4.10.7″ _module_preset=”default” custom_button=”on” button_text_color=”#F18479″ button_border_color=”RGBA(0,0,0,0)” button_font=”|800|||||||” button_use_icon=”off” custom_margin=”-14px|||-23px|false|false” global_colors_info=”{}” button_text_color__hover_enabled=”on|desktop” button_text_color__hover=”#19365D” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”RGBA(0,0,0,0)” button_bg_enable_color__hover=”on”][/et_pb_button][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.10.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” animation_style=”fade” global_colors_info=”{}”]

Automated Fulfillment Emails Merged with Our Customer Support

We’ve automated emails like abandoned carts, order updates, and order confirmations, so when an issue comes to our team, a ticket is created and is on a sprint and resolved promptly.

[/et_pb_text][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” animation_style=”fade” global_colors_info=”{}”]

We are Accessible

We know that you are on the go and sometimes need various ways to access us. We are available via phone, chat, or email for our spirits family and will work as fast as possible to resolve any issues you may be facing.

[/et_pb_text][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” custom_padding=”||0px|||” animation_style=”fade” global_colors_info=”{}”]

Have An Idea?

We are a nimble team open to trying new avenues, especially regarding marketing, e-commerce, and data. We are always available to ideas and suggestions that we can map out for future development as well. Submit a suggestion.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.10.7″ _module_preset=”default” background_color=”#19365D” background_image=”https://bigthirst.com/wp-content/uploads/2021/09/TealSidePattern.svg” background_enable_image=”off” parallax=”on” parallax_method=”off” custom_padding=”4px||5px|||” global_module=”736″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.10.7″ _module_preset=”default” custom_padding=”25px|||||” animation_style=”fade” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.10.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” text_text_color=”#F5DB63″ header_3_text_color=”#F5DB63″ animation_style=”fade” global_colors_info=”{}”]

Find Us at DISCUS

October 6 – 8, 2021  |  Austin, Texas  |  Distilled Spirits Council

[/et_pb_text][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.10.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_text=”Meet with Our Founders” button_alignment=”left” module_id=”popmake-828″ module_class=”popmake-828″ _builder_version=”4.10.7″ _module_preset=”default” custom_button=”on” button_text_color=”#19365D” button_bg_color=”#FFFFFF” button_border_width=”0px” button_border_color=”#F5DB63″ button_border_radius=”46px” button_font=”|800|||||||” button_use_icon=”off” custom_margin=”30px||||false|false” custom_margin_tablet=”” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” box_shadow_style=”preset4″ box_shadow_horizontal=”-5px” box_shadow_vertical=”5px” box_shadow_color=”#A1CFC3″ global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#19365D” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#F5DB63″ button_bg_enable_color__hover=”on”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.10.7″ _module_preset=”default” background_color=”#F5DB63″ background_enable_image=”off” parallax=”on” parallax_method=”off” custom_padding=”109px|||||” background_last_edited=”on|phone” background_enable_image_phone=”off” global_module=”839″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row _builder_version=”4.10.7″ _module_preset=”default” background_color=”#F5DB63″ width=”51%” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” custom_margin=”||||false|false” animation_style=”fade” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.10.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” custom_padding_tablet=”” custom_padding_phone=”||||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]

Ready to get your bottles moving?

[/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE4NiJ9fQ==@” button_text=”Meet with Big Thirst” button_alignment=”center” module_id=”popmake-826″ module_class=”popmake-826″ _builder_version=”4.10.7″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”22px” button_text_color=”#19365D” button_border_color=”RGBA(0,0,0,0)” button_border_radius=”100px” button_font=”|800|||||||” button_use_icon=”off” custom_margin=”30px||||false|false” custom_margin_tablet=”” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” box_shadow_style=”preset4″ box_shadow_horizontal=”-5px” box_shadow_vertical=”5px” box_shadow_color=”#19365D” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#19365D” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#F5DB63″ button_bg_enable_color__hover=”on”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section]

Scroll to Top